Terms and Conditons & Privacy Policy

Terms and Conditions

Article 1 – Table of contents:

Article 1 – Table of contents
Article 2 – Identity of the entrepreneur
Article 3 – Applicability
Article 4 – The offer
Article 5 – The agreement
Article 6 – Right of withdrawal
Article 7 – The price
Article 8 – Delivery and execution
Article 9 – Conformity and guarantee
Article 10 – Payment
Article 11 – Complaints procedure
Article 12 – Disputes
Article 13 -Additional or deviating provisions

Article 2 – Indentity of the entrpreneur

Your Engravings (CK Graveerwerk)

Website: http://www.yourengravings.com.
E-mail: Info@yourengravings.com
Contact Person: Cindy Koek
Phone number: +31 6 11 80 34 34

Registered Address:
1e Spijkerdwarsstraat 39B
6828 GA Arnhem
The Netherlands

Address for visiting (only with apointment)
Blauwe Sluis 1 – 117
6629 KK Appeltern
The Netherlands

KVK Number: 77628403
BTW Identification number: NL003216746B76

Article 3 – Applicability

  1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and orders concluded between the entrepreneur and consumer.
  2. Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible
    before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed at the entrepreneur and they will be sent free of charge as soon as possible at the request of the consumer.
  3. If at any time one or more provisions in these general terms and conditions are wholly or partially void or destroyed, the agreement and these terms and conditions will remain in force for the rest and the relevant provision will be agreed upon by mutual agreement.
    be replaced without delay by a provision that approximates the intent of the original as much as possible.
  4. Situations that are not regulated in these general terms and conditions must be assessed
    “in the spirit” of these terms and conditions.
  5. Uncertainties about the interpretation or content of one or more provisions of our terms and conditions must be explained ‘in the spirit’ of these terms and conditions.

Article 4 – The offer

  1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
  2. The offer is without obligation. The entrepreneur is entitled to change and adjust the offer.
  3. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a good assessment of
    to enable the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products and/or products offered
    services. Obvious mistakes or errors in the offer are not binding on the entrepreneur.
  4. All images, specifications and data in the offer are indicative and cannot give rise to compensation or dissolution of the agreement.
  5. Images accompanying products are a true representation of the products offered. Entrepreneur cannot guarantee that the displayed colors and/or shape correspond exactly to the real colors and/or shape of the products.
  6. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in the
    • the price (VAT not applicable through this company)
    • the method of payment, delivery and execution of the agreement;
    • the term for acceptance of the offer, or the term within which the entrepreneur guarantees the price;
    • any other languages ​​in which, in addition to Dutch, the agreement can be concluded

Article 5 – The agreement

  1. Subject to the provisions of paragraph 4, the agreement is concluded at the time of acceptance by the consumer of the offer and compliance with the associated conditions.
  2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically.
  3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
  4. The entrepreneur can inform himself – within legal frameworks – whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If the
    If the entrepreneur has good reasons not to enter into the agreement on the basis of this investigation, he is entitled to refuse an order or request with reasons or to attach special conditions to the implementation.
  5. In the case of a long-term transaction, the provision in the previous paragraph only applies to the first delivery.
  6. Every agreement is entered into under the suspensive conditions of sufficient availability of the products concerned.

Article 6 – Right of withdrawal

  1. When purchasing products, the consumer does not have the option to dissolve the agreement without stating reasons.
  2. When the agreed amount has been paid in part or in full, it is no longer possible to dissolve the purchase agreement.
  3. If no amount has yet been paid, the consumer has the option to cancel his purchase.

Article 7 – The price

  1. During the period of validity stated in the offer, the prices of the products and/or services offered are not increased, except for price changes as a result of changes in VAT rates.
  2. Contrary to the previous paragraph, the entrepreneur can offer variable prices for products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence.
  3. The prices stated in the offer of products or services include VAT.
  4. The VAT price cannot be requested as this company falls under the so-called KOR scheme.
  5. All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typing errors. In the event of printing and typesetting errors, the entrepreneur is not obliged to deliver the product according to the incorrect price.

Article 8 – Delivery and execution

  1. The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.
  2. The place of delivery is the address that the consumer has made known to the company.
  3. With due observance of what is stated in paragraph 4 of this article, the company will execute accepted orders expeditiously but at the latest within 30 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after he has placed the order. The consumer is not entitled to compensation.
  4. All delivery times are indicative. The consumer cannot derive any rights from any stated terms. Exceeding a term does not entitle the consumer to compensation.
  5. In the event of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount paid by the consumer as soon as possible, but at the latest within 14 days after dissolution.
  6. If delivery of an ordered product proves to be impossible, the entrepreneur will make every effort to make a replacement item available. At the latest on delivery will be onbe notified in a clear and comprehensible manner that a replacement item is being delivered. With replacement items, it is possible for the consumer to cancel the purchase.
  7. Shipping costs are at all times for the consumer. The consumer will find the prices in the shopping cart.
  8. The risk of damage and/or loss of products cannot be recovered from the entrepreneur. It is possible to send the products insured. Here is the shipping company (DHL) will be liable for any damage or loss. The request for this must be requested by e-mail.
  9. If the product is not shipped insured, any damage or loss is the consumer’s responsibility.
  10. When the consumer has not picked up his/her product in time from the DHL location, the product will be returned to the entrepreneur. After this, the product can be reshipped be through
    a. Resend to a DHL pick-up point for €5.00
    b. Resend, this time to the home address €8.00
    (note: the prices quoted are without insured shipping)
  11. The consumer will be informed in time by email and/or private message where, when and how the shipped product can be tracked and possibly picked up. If this is not complied with, any 2nd shipment is for the entrepreneur.
  12. It is not possible to return products without an agreement.
  13. In case of return shipment, the costs are for the buyer.
  14. When the products need to be picked up, this will be agreed by email and/or private message. When the agreed date of collection has passed, the entrepreneur may offer the products again on the online webshop/events.
  15. If products are not collected after the agreed date, the consumer will not receive any compensation.
  16. Upon delivery of the products, the buyer will receive a discount coupon, which can only be used online and within 12 months.

Article 9 – Conformity and Warranty

  1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the agreement existing legal provisions and/or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
  2. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 4 weeks after delivery.
  3. Any return after agreement of the products must take place in the original packaging and in new condition.
  4. The entrepreneur’s warranty period corresponds to the manufacturer’s warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
  5. The warranty does not apply if:
    • The consumer has repaired and/or modified the delivered products himself or has had them repaired and/or processed by third parties;
    • The delivered products have been exposed to abnormal conditions or are otherwise handled carelessly or contrary to the instructions of the entrepreneur and/or have been treated on the packaging;
    • The defectiveness is wholly or partly the result of regulations that the government has made or will make with regard to the nature or quality of the materials used.

Article 10 – Payment

  1. Unless otherwise agreed, the amounts owed by the consumer must be paid within 5 working days.
  2. All prices are quoted in Euros
  3. Payments can be made via IDEAL, PayPal, Bank transfer or CredtiCard.
  4. The consumer has the obligation to immediately report inaccuracies in the payment details provided or stated to the entrepreneur.
  5. In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.
  6. It is possible to pay off in installments.
    – The consumer can indicate how high the amount will be and whether this will be paid weekly or monthly.
    – In case of agreement of monthly payment, the amount must be on the account of the entrepreneur no later than the 30th of the month.
    – If the installment payment is not complied with, the entrepreneur has the right to charge €25 administrative costs at a time.
  7. The entrepreneur gives the consumer the option to pay on date x.
    The consumer can enter a stated date himself.
    If the later payment date is not met, the entrepreneur has the right to charge €25 administrative costs at a time.

Article 11 – Complaints procedure

  1. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
  2. Complaints about the implementation of the agreement must be submitted fully and clearly described to the entrepreneur within 7 days, after the consumer has discovered the defects.
  3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will answer within the period of 14 days with a notification of receipt and an indication when the consumer can expect a more detailed answer.
  4. In the event of complaints, a consumer must first turn to the entrepreneur.
  5. A complaint does not suspend the entrepreneur’s obligations, unless the entrepreneur indicates otherwise in writing.
  6. If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will, at its discretion, replace or repair the delivered products free of charge or otherwise agreed.

Article 12 – Disputes

  1. When purchasing products, the consumer does not have the option to Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law. Even if the consumer lives abroad.
  2. The Vienna Sales Convention does not apply

Article 13 – Additional or different provisions

  1. When purchasing products, the consumer does not have the option to Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be used by the consumer in an accessible manner. stored on a durable data carrier.
  1. When the agreed amount has been paid in part or in full, the consumer automatically agrees to the above conditions.

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