Delivery

Delivery

Can I also pick up my package?

Yes ofcourse, but that is only possible by making an appointment to visit the studio.
In your cart with Checkout you can enter “Pick Up”
After you have done that we will send you an e-mail for making the appointment.

How long does it take to receive my order?

Making your order is done within the agreed term. If no date has been discussed, this is within 30 days.

When your package is shipped you will receive a message with your Track & Trace number.

Depending on which country you live in, the package will be delivered within 2 weeks.
(Benelux within 4 working days)

Where can I track my package?

If you got a Track and Trace number you can check your package in the links below.
We use 2 shipping companies.
If you cannot track your package with one of them, it means that you must have the other link for the other company.

Post NL (Europe): https://www.postnl.nl/ontvangen/post-ontvangen/track-en-trace/
Post NL (Worldwide):https://www.internationalparceltracking.com/#/search

DHL: https://www.dhlparcel.nl/nl/consument/track-en-trace

What should I do if I have not received a Track & Trace number nummer?

Please send us an E-mail with your name and order number.
We will send it by mail back to you.

What should I do if my package has not arrived?

Did you check the track and trace code?
Yes – Please send us an E-mail with your name and order number.
We will try to find out where your package is and keep you posted in the mail about it.